We came across the below issue recently in Service manager , we were using the self service portal which was set up so that users were able to request software and get it installed on there machine. The System Center configuration manager had been set up and was syncing every day, however when users requested …
Just a quick PowerShell script which will tell you if any active case in Service Manager has not been updated in 2 days. Obviously by changing the values for the time span ($LastModifiedBreached = New-Object Timespan 2,0,0,0,0) you can alter how many days it is before your alerted. CMDLets from “http://smlets.codeplex.com/” Import-Module SMLets $LastModifiedBreached = …
Just a quick PowerShell script which will close any case that have been Inactive for 2 days and are currently in a resolved state in Service Manager. CMDLets from “http://smlets.codeplex.com/” Import-Module SMLets Get-SCSMIncident -Status resolved -InactiveFor 2.00:00:00 | Set-SCSMIncident -Status Closed -Comment “Comment Here”