Secondary Extension Feature Activation (SEFAUtil) allows Lync administrators to configure call forwarding settings on behalf of other users and query their call routing settings. Below are the steps for implementing SEFAUtil on an existing Lync Front End server: Login to Frontendserver.domain.com, download and install Microsoft Lync Server 2010 Resource Kit Tools Download Here From the …
Incoming call routes to all agents in a Lync 2010 Response Group regardless of their presence status
You may find that an incoming call isn’t routed through to a member of an Response Group if their presence status is Away or Busy when the Routing Method for the response group is Parallel: If all agents in the response group are away or busy, an incoming call may not be routed through to …
You receive the error below when attempting to reset the Lync Online Meeting PIN for a user: Solution: Ensure the user is enable for Enterprise Voice and that they have been configured with a phone number and extension on the Lync server. See Below:
Microsoft have recently released a whole bunch of new material for Lync Server 2010. Below I have highlighted some of the cool stuff : Lync Server 2010, Stress and Performance Tool The Lync Server 2010 Stress and Performance Tools (LSS) can be used to prepare, define and validate performance targets of user scenarios offered by …
We recently came across an issue where a number intermittently failed to dial and we needed to find out where the call was falling over. We used the Lync Server Logging Tool to troubleshoot the issue, which can be found in the the Lync Resource Kit Download. Once installed, open the tool from the …