With the increase in popularity of Skype for Business Online Cloud PBX (as it is known for now…), I have been approached on many occasions and often presented with pushback, around the limitations of Cloud PBX Call Queues. My first response is quite simple – they aren’t designed to replace an enterprise grade business contact […]
Issue: When trying to move a user from Skype for Business Online to Skype for Business Server, the following error was being output in the Skype for Business Server Control Panel – “Index was outside the bounds of the array” – not the most helpful issue to troubleshoot! Troubleshooting: A customer had recently requested support for […]
Make your wastage work harder, diversify your revenue streams. Businesses have been doing it for over 100 years – just ask Marmite.
As with all digital transformation content, it’s sometimes easy to get caught ‘blue sky thinking’ without thinking of the short-term viability of ideas. The difficulties come from the spectrum of understanding and ability to really make deep change in an organisation, while some truly agile organisations such as Amazon can spin up new business ideas […]
Microsoft have recently made the announcement that support will be withdrawn, as of July 2018, for third-party PBX systems (Cisco, Avaya, Siemens etc.) to leverage Exchange Online Unified Messaging (UM) via a Session Border Controller (SBC). Today, as shown below, many organisations provide voicemail functionality via Exchange Online UM to the end users mailbox or […]
At the end of last month we were introduced to some additional Cloud PBX functionality around Call Queues and Auto Attendants. As part of these updates we now have the ability “To protect user anonymity, by allowing users to make outbound calls on behalf of an Auto Attendant or Call Queue”, which in layman’s terms […]
Authentication failed due to a user credentials mismatch when you install August 2017 Updates on an NPS Server
Hi all, We came across an interesting issue today after installing the August 2017 Windows updates on the servers in our test environment. After patching and rebooting our NPS server that we use for RADIUS authentication, we found that our test clients could no longer connect to our test wireless network. We were seeing the […]
Sometimes, you need to upskill quickly. There’s not one IT professional (or human for that matter) who has watched The Matrix and not wished they could download a language or skill directly into their brain. Unfortunately, as close as we are coming to some Sci-Fi technologies, we are some way off that particular scene becoming […]
Investing in a new innovative technology solution can be a key investment for an organisation, it can mean the difference between profit and loss, employees succeeding and failing, customers saying yes or no. It is no exaggeration to say that every industry is now in some way moving to the digital age, and those industries […]
During the deployment of a slave CCE appliance when it came to the last step I received an error message: We failed to run Publish-CCAppliance. I waited around 5 minutes and ran the step again and it completed successfully and the appliance started handling calls, I was unable to see what the Management service was […]
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With the increase in popularity of Skype for Business Online Cloud PBX (as it is known for now…), I...