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Controlling Caller ID with Cloud PBX

At the end of last month we were introduced to some additional Cloud PBX functionality around Call Queues and Auto Attendants. As part of these updates we now have the ability “To protect user anonymity, by allowing users to make outbound calls on behalf of an Auto Attendant or Call Queue”, which in layman’s terms […]

Download your IT skills directly like Neo

Sometimes, you need to upskill quickly. There’s not one IT professional (or human for that matter) who has watched The Matrix and not wished they could download a language or skill directly into their brain. Unfortunately, as close as we are coming to some Sci-Fi technologies, we are some way off that particular scene becoming […]

Don’t forget your license – Learn to fly

Investing in a new innovative technology solution can be a key investment for an organisation, it can mean the difference between profit and loss, employees succeeding and failing, customers saying yes or no. It is no exaggeration to say that every industry is now in some way moving to the digital age, and those industries […]

Sonus Cloud Link – We failed to run publish-ccappliance

During the deployment of a slave CCE appliance when it came to the last step I received an error message: We failed to run Publish-CCAppliance. I waited around 5 minutes and ran the step again and it completed successfully and the appliance started handling calls, I was unable to see what the Management service was […]

Fix Forward Cisco Call to Skype for Business Cloud Connector

During a recent Sonus Cloud Link deployment integrating Skype for Business Online with Cisco Call Manager I ran into an issue with certain calls failing. As the customer were piloting the system we were not yet removing users existing Cisco extension but rather forwarding it to their Skype number. If Cisco users called the Skype […]

Exchange 2010 Upgrade to 2016 – Arbitration Mailbox Issue

I was upgrading an hybrid Exchange environment for a customer and started to install the first Exchange 2016 server when i received the below error. I hadn’t seen this error before but after some research it looked to be an issue with Arbitration Mailboxes being corrupt. So I decided to look at the state of […]

Sonus Cloud Link – Powershell module is not ready

Having just completed my first Highly Available Sonus Cloud Link I just thought I would mention an error message I came across when installing the second appliance. The Sonus Deployer tool showed a very nice red error message saying the Powershell module is not ready This was also shown in the underlying PowerShell window I […]

Retention and Labels and Classifications, Oh My!!

So I’ve been working on a number of Proof-of-Concept (PoC) deployments for several of our customers, and I’ve run into a couple of interesting things I’d like to talk about. The first things to talk about is some of the confusing Terminology that Microsoft is using in Office 365; and this was highlighted in conversation with […]

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